Are cutting tools an important part of your job? If so, you know how important it is for your cutting tools to be in tip-top shape and to perform with precision and accuracy. You know that getting your cutting tools from the cheapest vendor is not a good business strategy. The cutting tool industry is so competitive that there are many cutting tool manufacturers, and the prices they charge vary widely, as does the quality of the cutting tools they produce. Before putting your money on the line for cutting tool solutions from a vendor you haven’t used before, make sure they check out in these important ways:
- Is the cutting tool manufacturer knowledgeable and open to sharing their expertise?
Look for a company who has been in business for a good amount of time, and have picked up a nugget or two of wisdom along the way. Look for a company that shares quality information on social media and on their website that makes you feel confident they understand the nature of your work and how to provide cutting tools that meets you needs. The cutting tools you need might be one-of-a-kind and maybe no manufacturer has ever really made a tool quite like yours; however, if you know that the cutting tool manufacturer knows the industry, it will give you confidence that they understand the cutting tool engineering you need.
- Does the cutting tool manufacturer offer any sort of warranty or return policy?
Even the best quality manufacturers sometimes produce tools that have a hiccup or two. Because this is real life and nothing is always perfect. What matters is how the manufacturer protects you in case you have an issue with their product. Some cutting tool manufacturers offer warranties in which they’ll come fix your tools or replace them if there is any issue with them for a certain length of time after purchase (or sometimes for the lifetime of the cutting tools). Some manufactures will provide a refund if your tool isn’t functioning as it should. Knowing that your cutting tool manufacturer has your back should any issue arise is an important factor to look into before handing over your cash.
- What kind of customer service does the cutting tool vendor offer?
You want to know before you’re knee-deep in cutting tool issues that the manufacturer you chose is on your team. Before going into business with a cutting tool manufacturer, ask who will be responsible for you account, and make sure that they respond when you have questions. If you are not given the contact information of a person you can call anytime you have a question or concern about your cutting tools (or if that person is not responsive when you reach out to them), this is a good indication that you should keep looking for a cutting tool provider! The last thing you want is to have a problem that shuts down operations, and to be stuck on hold with a representative across the world trying to help you.
- What are other clients saying about the cutting tool manufacturer?
Finding a cutting tool provider who has a reputation for providing great products to other customers is a great way to know you are in good hands. Before signing the dotted line with a cutting tool provider, do some research on the. You can ask the cutting tool company themselves for referrals from other clients; this is a great way to make connections and gain an understanding of their reputation.
To make sure you aren’t just getting biased reviews, it’s also a good idea to look up the company on a customer review site. Some people are impossible to please, so a single bad review should discourage you from using a cutting tool provider. However, if a manufacturer is getting the same complaint from multiple clients, it might save you a lot of trouble down the road.
If you use cutting tools while providing the product or service you offer, you know how important it is to have good quality products. Before buying cutting tools from a new provider, do some homework and make sure you are putting your business in good hands!