The Osborne Association’s Elder Reentry Initiative (ERI) exists to provide comprehensive support for aging people as they return home from New York jails and prisons.

Consumers have long been price sensitive, but after the deep discounts of the Great Recession, retailers are still trying to dig themselves out of over-promoting in order to return to more “rational” pricing. For retailers willing to stop digging, this may be a way out.

The Green Bay Packers' tight end group was a huge disappointment in 2017. The Packers are hoping the offseason additions of Jimmy Graham and Marcedes Lewis help change that.

There are ways to go wrong in constructing and delivering a customer satisfaction survey that can keep you from an accurate picture of your customer experience. Here are 13 scientific best practices for surveying customers, informed by my work as a customer experience consultant and designer.

Black artists set auction records including Kerry James Marshall’s “Past Times” painting which sold for $21.1 million. Reportedly the highest sum ever paid for art created by a living African American artist. His portrayals of what it means to be black in America have expanded the frontiers of art.