Running a business is difficult, because there are so many things to consider. Often, the details get lost in the mayhem of planning the larger pieces of the business, but this shouldn’t be the case. The small details are what will make your business stand out among the others in your field, and keep consumers coming back to your company. Call answering services such as an after hours phone service can take your company to the next level. Check out a few reasons you should consider these great services!
Better Communication
Did you know that 80% of consumers will immediately hang up if they hear a voicemail? Whether it’s because employees are busy or not in the office, it doesn’t matter, which is why it helps to invest in an after hours call service. This way, there are no off times for communication, and your consumers can get in touch based on their own schedule.
Consumer Experience
Speaking of consumer’s schedules, they want a business that really cares about them. This means interacting and tailoring your business to make their experience a great one. Up to 75% of consumers report that they prefer the option of being called back rather than waiting on a line, and 79% say they prefer phone contact with a business over all other forms of communication. So answering services add another level to the ease of access to your company, which consumers will appreciate.
Consumer Loyalty
When you take the time to go over small details like this, your consumers know that you truly care about serving their best interests. This will go a long way for you in building loyalty with your consumers. Think about it from their perspective: would you shop at a business that pays attention to your needs, or a corporate entity that clearly doesn’t?
Will you investing in answering services? What do you think is the biggest benefit of these services?
