If your company isn’t yet offering online billing, you and your customers are missing out on some major advantages. Electronic invoicing allows your customers to access their information over the internet and take advantage of the online billing services that your company offers. Electronic billing services give customers the benefits of convenience and easy archiving, all while being incredibly environmentally friendly.
Why begin using electronic invoicing for your customers’ billing statements (or outsource your online billing services if you don’t have these capabilities)? Here are some of the more undeniable benefits of utilizing an electronic billing system for you and your clients:
For your customers
Online billing has several advantages. Convenience is the biggest — customers can pay their bills online at any time and don’t have to worry about sending them through the mail, only to be processed days later. Customers can also access their previous billing statements all in one location. This saves them from having to store their printed statements at home.
Finally, customer satisfaction is perhaps the most important aspect of switching to online billing. Because your customers will experience the convenience and ease of electronic billing, they will be more likely to stick with your service above that of the competition.
For your business
No longer will you have to worry about statement printing and mailing services for your billing. Not only is this a costly expenditure where unnecessary, but it is also not good for the environment. In addition to saving 11.5 cents per statement printed, on average, you will also consume fewer resources.
And the convenience of easily accessible archival records of previous bills isn’t just for customers — it’s advantageous for your employees, too. This way, when a customer calls asking for information on their bills, employees can look up that information just as quickly and retrieve their account information. With these great services, you can keep customers happy all while having fewer responsibilities placed on you and your employees.
If you have questions on how you can improve your billing process and incorporate electronic invoicing into your business’s services, talk to a billing outsourcing specialist today. You can also leave us a comment for any general advice on electronic billing.