Consumers have long been price sensitive, but after the deep discounts of the Great Recession, retailers are still trying to dig themselves out of over-promoting in order to return to more “rational” pricing. For retailers willing to stop digging, this may be a way out.
There are ways to go wrong in constructing and delivering a customer satisfaction survey that can keep you from an accurate picture of your customer experience.
Here are 13 scientific best practices for surveying customers, informed by my work as a customer experience consultant and designer.
Black artists set auction records including Kerry James Marshall’s “Past Times” painting which sold for $21.1 million. Reportedly the highest sum ever paid for art created by a living African American artist. His portrayals of what it means to be black in America have expanded the frontiers of art.